If you’re looking for a company that offers quality gas fireplace repair service, then we recommend checking Chimney Master Dallas out. It’s one of the few companies that have solutions to seemingly every feasible issue you may encounter.
Besides the high-quality service, one thing we like about Chimney Masters is the price of its service. It may be because it is relatively new, but the prices here alone are enough reasons to give the company a call.
We’re also big fans of its customer service. We had no issues reaching out and inquiring about the company’s services, and the staff we talked to gave detailed answers to all our questions.
Thanks to the quality of its services and the relatively low price point, Chimney Masters has become one of the most reputable companies. Its rise to prominence is more impressive considering it came from word of mouth rather than advertisements.
There are a couple of things the company could work on, however. One of which is the unresponsiveness of the staff.
A former client we talked to mentioned having communication issues with the company and its staff. A specific issue was how the staff failed to notify the client that the repair might take longer than anticipated.
In the same vein, the customer service here could use some improvement. We called the company only to be left on hold for almost an hour, something not everyone has the patience for.
Operating Hours: Monday to Friday – 8AM to 6PM, Saturday – 9AM to 3PM
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→Quality of Work
Responsive to calls
Good quality of work
Excellent customer service
Known for its cleaning services
A relatively new and small company, Masters Services Chimney & Masonry has done a remarkable job getting the attention of the citizens of Dallas. It is known for its inexpensive price on top of its high-quality services.
As we mentioned, the prices here are relatively lower than its competitors. On average, the starting rate is cheaper by at least 10% than the average price of fireplace repairs.
We’re also giving props to the company’s staff for their professionalism and experience. One customer we talked to mentioned how easy it was to work with Masters’ staff due to how well-spoken and mild-mannered they are.
The experience of the staff translates well into the quality of their repairs. Having dealt with numerous gas fireplaces, the wealth of knowledge accumulated all those years results in high-quality repairs hard to find elsewhere.
Lastly, we were impressed with the overall customer service of the company. Booking appointments and calling for inquiries was hassle-free, and the staff was quite responsive to online messages!
One knock we have against the company is the quality of its repair. While the repairs are still highly-effective, its main strength still lies within its cleaning services.
Overall, we still recommend giving Masters Services Chimney & Masonry a call if you’re having issues with your gas fireplace!
3. Fireplace Contractor & Repairs
Services: Local chimney & fireplace experts, chimney inspections, chimney fire safety, affordable services
Fireplace Contractor & Repairs offers some of the highest-quality gas fireplace repairs in Dallas. While it’s still relatively unknown, it’s steadily on the rise as one of the premier repair providers.
The first thing that stood out to us about the company is its high-quality repairs. We talked to a handful of customers, and they all mentioned how their gas fireplaces felt brand-new after handing them to FCR.
We’re also giving props to the company’s staff for maintaining a level of professionalism hard to find elsewhere. Having the privilege to talk to some of the staff, one thing we noticed was how prepared and organized they are with their work.
There’s no doubt that the preparation plays a huge part in the success of their repairs. This goes for both the repairmen and the agents handling customer service.
The company’s customer service is top-notch, and we have nothing but praise to give. Booking appointments and setting up dates for repairs is hassle-free, and the agents all do a remarkable job answering each question you have.
If we were to nitpick, Fireplace Contractor and Repairs can do a better job setting affordable prices. As it stands, the rates here are steep compared to other repair companies.
As far as quality of work goes, we could argue that no one does it better than Chimney Professionals. Serving the Dallas area, this company has climbed up the ranks and is making a name among the premier repair companies.
Besides its remarkable quality of work, one of the things we love about it is its affordable rate. Comparing the base price of the services here to the average repair companies, Chimney Professionals’ rate is lower by at least 5%.
We’re also huge fans of the staff and the professionalism they displayed during our brief chats. You could tell they were all confident about their work, thanks to the way they carried themselves throughout the conversation.
This confidence is a product of all the hard work each has put in throughout their careers. One staff mentioned working in the industry for over a decade, saddling them with the needed skills and expertise to succeed.
And as we’ve been harping on, all these factors combined make for successful repairs. We had the chance to speak to some of the company’s former clients, and all of them mentioned having their gas fireplace feel brand-new after the repair.
The only downside we saw with Chimney Professionals is its poor customer service. It was difficult getting hold of the agents, and even then they couldn’t book an appointment date that works for both parties.
5. United Home Services Air Duct & Chimney Services
Services: AC services, chimney services, air duct services, dryer vent services, insulation services, roofing services, garage door services, fireplace services
United Home Services Air Duct & Chimney Services in Dallas offers one of the best gas fireplace repair services in the area. While its fireplace repair is still relatively unknown to most, its quality is undeniable.
The comments made by the clients we talked to speak volumes about the quality of United Home’s fireplace repair service.
The clients alluded to the fact that they approached the company with little to no expectations but were pleasantly surprised with the results.
We could list down a multitude of reasons why its service is outstanding, but the biggest factor is its staff. Since they’re all experienced and skilled, it makes for results unmatched anywhere else.
The same thing could be said for the company’s customer service. The entire process, from booking an appointment to payment, is hassle-free, giving customers the experience they deserve!
In the same vein, all of United Home’s staff is responsive. Whether it’s the repairmen or the customer agents, everyone is willing to help out and answer questions you might have.
Of course, there are downsides to the company’s service. The glaring one is the price of admission.
Compared to other repair companies, United Home’s services cost at least 10% more.
FAQs about Gas Fireplace Repair in Dallas
How much does gas fireplace repair cost in Dallas?
Fireplace repair costs $70 to $110 in Dallas, depending on the damage and rate of the company.
How long can a gas fireplace last?
Gas fireplaces typically last 10 to 15 years before needing a replacement.
Is it safe to sleep with a gas fireplace on?
It is not recommended to sleep with a gas fireplace on, as carbon monoxide emitted by the fireplace is dangerous.
How do I know if my gas fireplace needs to be replaced?
The biggest tell your gas fireplace needs replacing is when it’s not heating your home like it used to.