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The 5 Best Gas Fireplace Repair Companies in Dallas

The 5 Best Gas Fireplace Repair Companies in Dallas

How We Picked:

Price: We’re looking at the overall price and cost efficiency of the company’s services. Meaning a lower starting price won’t necessarily mean a higher score.
Service Quality: We’re also factoring in the totality of the service quality. This includes the professionalism of the workers, their responsiveness, and the quality of their work.
Customer Service: Customers should have no issues booking appointments and setting up dates. The agents should also be accommodating and welcoming of any questions.
Reputation: Lastly, these companies should have a positive reputation stemming from the overall quality of their services.

1. Chimney Master Dallas

Chimney Master Dallas' Homepage

Services: Fireplace repair, chimney sweep, chimney and fireplace products

Address: 7522 Campbell Rd ste 113-166, Dallas, TX 75248

Website: https://chimneymasterdallas.com/

Contact Number: +1 972-977-5469

Yelp reviews score2/5
Google Reviews score4.9/5
Total reviews3.45/5
Score Consistency4/5
Price (A higher score means better value)4.25/5
Service Quality4.16/5
→Professionalism4/5
→Responsiveness4/5
→Quality of Work4.5/5
Customer Service4.75/5
Reputation4.5/5

Pros

  • Good prices
  • Excellent customer service
  • Great quality of work
  • Reputable

Cons

  • Unresponsive
  • Unprofessional staff

If you’re looking for a company that offers quality gas fireplace repair service, then we recommend checking Chimney Master Dallas out. It’s one of the few companies that have solutions to seemingly every feasible issue you may encounter.

Besides the high-quality service, one thing we like about Chimney Masters is the price of its service. It may be because it is relatively new, but the prices here alone are enough reasons to give the company a call.

We’re also big fans of its customer service. We had no issues reaching out and inquiring about the company’s services, and the staff we talked to gave detailed answers to all our questions.

Thanks to the quality of its services and the relatively low price point, Chimney Masters has become one of the most reputable companies. Its rise to prominence is more impressive considering it came from word of mouth rather than advertisements.

There are a couple of things the company could work on, however. One of which is the unresponsiveness of the staff.

A former client we talked to mentioned having communication issues with the company and its staff. A specific issue was how the staff failed to notify the client that the repair might take longer than anticipated.

In the same vein, the customer service here could use some improvement. We called the company only to be left on hold for almost an hour, something not everyone has the patience for.

2. Masters Services Chimney & Masonry – DFW

Masters Services Chimney & Masonry - DFW Homepage

Services: Chimney, masonry, fireplace repair

Address: 11245 Goodnight Ln #35, Dallas, TX 75229

Website: https://mastersservices.com/

Contact Number: +1 972-877-4650

Operating Hours: Monday to Friday – 8AM to 6PM, Saturday – 9AM to 3PM

Angi reviews score5/5
Facebook reviews score5/5
Google Reviews score5/5
Total reviews5/5
Score Consistency5/5
Price (A higher score means better value)4.75/5
Service Quality4.83/5
→Professionalism5/5
→Responsiveness5/5
→Quality of Work4.5/5
Customer Service4.75/5
Reputation4.25/5

Pros

  • Reasonable prices
  • Professional staff
  • Responsive to calls
  • Good quality of work
  • Excellent customer service

Cons

  • Known for its cleaning services

A relatively new and small company, Masters Services Chimney & Masonry has done a remarkable job getting the attention of the citizens of Dallas. It is known for its inexpensive price on top of its high-quality services.

As we mentioned, the prices here are relatively lower than its competitors. On average, the starting rate is cheaper by at least 10% than the average price of fireplace repairs.

We’re also giving props to the company’s staff for their professionalism and experience. One customer we talked to mentioned how easy it was to work with Masters’ staff due to how well-spoken and mild-mannered they are.

The experience of the staff translates well into the quality of their repairs. Having dealt with numerous gas fireplaces, the wealth of knowledge accumulated all those years results in high-quality repairs hard to find elsewhere.

Lastly, we were impressed with the overall customer service of the company. Booking appointments and calling for inquiries was hassle-free, and the staff was quite responsive to online messages!

One knock we have against the company is the quality of its repair. While the repairs are still highly-effective, its main strength still lies within its cleaning services.

Overall, we still recommend giving Masters Services Chimney & Masonry a call if you’re having issues with your gas fireplace!

3. Fireplace Contractor & Repairs

Fireplace Contractor & Repairs' Homepage

Services: Local chimney & fireplace experts, chimney inspections, chimney fire safety, affordable services

Address: 6719 Levelland Rd #300, Dallas, TX 75252

Website: https://www.fireplacecontractors.com/

Contact Number: +1 682-299-6335

Operating Hours: Monday to Friday – 7AM to 9PM

Google Reviews score5/5
Total reviews5/5
Score Consistency5/5
Price (A higher score means better value)4/5
Service Quality4.75/5
→Professionalism5/5
→Responsiveness4.5/5
→Quality of Work4.75/5
Customer Service4.75/5
Reputation4.25/5

Pros

  • High-quality of work
  • Professional staff
  • Responsive
  • Excellent customer service

Cons

  • Not reputable
  • Expensive

Fireplace Contractor & Repairs offers some of the highest-quality gas fireplace repairs in Dallas. While it’s still relatively unknown, it’s steadily on the rise as one of the premier repair providers.

The first thing that stood out to us about the company is its high-quality repairs. We talked to a handful of customers, and they all mentioned how their gas fireplaces felt brand-new after handing them to FCR.

We’re also giving props to the company’s staff for maintaining a level of professionalism hard to find elsewhere. Having the privilege to talk to some of the staff, one thing we noticed was how prepared and organized they are with their work.

There’s no doubt that the preparation plays a huge part in the success of their repairs. This goes for both the repairmen and the agents handling customer service.

The company’s customer service is top-notch, and we have nothing but praise to give. Booking appointments and setting up dates for repairs is hassle-free, and the agents all do a remarkable job answering each question you have.

If we were to nitpick, Fireplace Contractor and Repairs can do a better job setting affordable prices. As it stands, the rates here are steep compared to other repair companies.

4. Chimney Professionals

Chimney Professionals' Homepage

Services: Firebox repair, mortar repair, chimney cleaning, fireplace installation, gas log installation, chimney relining

Website: https://www.chimneyprocleaning.com/

Contact Number: +1 214-982-8643

Operating Hours: Monday to Sunday – 8AM to 8PM

Yelp reviews score5/5
Google Reviews score4.9/5
Total reviews4.9/5
Score Consistency5/5
Price (A higher score means better value)4.75/5
Service Quality4.58/5
→Professionalism4.5/5
→Responsiveness4.25/5
→Quality of Work5/5
Customer Service4.25/5
Reputation4.75/5

Pros

  • Inexpensive
  • Professional staff
  • Excellent quality of work
  • Reputable company

Cons

  • Unresponsive
  • Poor customer service

As far as quality of work goes, we could argue that no one does it better than Chimney Professionals. Serving the Dallas area, this company has climbed up the ranks and is making a name among the premier repair companies.

Besides its remarkable quality of work, one of the things we love about it is its affordable rate. Comparing the base price of the services here to the average repair companies, Chimney Professionals’ rate is lower by at least 5%.

We’re also huge fans of the staff and the professionalism they displayed during our brief chats. You could tell they were all confident about their work, thanks to the way they carried themselves throughout the conversation.

This confidence is a product of all the hard work each has put in throughout their careers. One staff mentioned working in the industry for over a decade, saddling them with the needed skills and expertise to succeed.

And as we’ve been harping on, all these factors combined make for successful repairs. We had the chance to speak to some of the company’s former clients, and all of them mentioned having their gas fireplace feel brand-new after the repair.

The only downside we saw with Chimney Professionals is its poor customer service. It was difficult getting hold of the agents, and even then they couldn’t book an appointment date that works for both parties.

5. United Home Services Air Duct & Chimney Services

United Home Services Air Duct & Chimney Services' Homepage

Services: AC services, chimney services, air duct services, dryer vent services, insulation services, roofing services, garage door services, fireplace services

Website: https://unitedhomeservices.com/

Contact Number: +1 469-436-6355

Operating Hours: Open 24 hours

Yelp reviews score2/5
Facebook reviews score4.8/5
Google Reviews score5/5
Total reviews3.9/5
Score Consistency4.5/5
Price(A higher score means better value)4/5
Service Quality4.67/5
→Professionalism4.5/5
→Responsiveness4.5/5
→Quality of Work5/5
Customer Service4.75/5
Reputation4.25/5

Pros

  • Professional staff
  • Responsive
  • Excellent quality of work
  • Great customer service

Cons

  • Expensive
  • Not known for fireplace repair

United Home Services Air Duct & Chimney Services in Dallas offers one of the best gas fireplace repair services in the area. While its fireplace repair is still relatively unknown to most, its quality is undeniable.

The comments made by the clients we talked to speak volumes about the quality of United Home’s fireplace repair service. 

The clients alluded to the fact that they approached the company with little to no expectations but were pleasantly surprised with the results.

We could list down a multitude of reasons why its service is outstanding, but the biggest factor is its staff. Since they’re all experienced and skilled, it makes for results unmatched anywhere else.

The same thing could be said for the company’s customer service. The entire process, from booking an appointment to payment, is hassle-free, giving customers the experience they deserve!

In the same vein, all of United Home’s staff is responsive. Whether it’s the repairmen or the customer agents, everyone is willing to help out and answer questions you might have.

Of course, there are downsides to the company’s service. The glaring one is the price of admission.

Compared to other repair companies, United Home’s services cost at least 10% more. 

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