Technician’s credibility – Any relevant licenses, certificates, training, and experience gained to be competent in providing computer repair services.
Scope of services – The general scope of repair services that the shop is capable of providing for a variety of computer models and setups.
Customer satisfaction – What customers have to say about the overall quality and efficiency of the shop’s services.
Availability – The ease or difficulty of accessing the shop’s services and communicating with it regarding appointments and updates.
1. World Tech Force
Overview of Services: PC and Mac Repair, Windows and Apple macOS Service, Data Recovery, Remote Support, Virus and Malware Removal, Hardware Services (Desktop/Laptop), Email and Other Application Support, Hard Drive Upgrades/Replacements, etc.
Address: 7125 Edgerton Dr, Dallas, TX 75231, United States
Contact Details: +1 214-705-5050
Operating Hours: Monday – Friday: 9AM – 9PM
Saturday: 10:30AM – 5PM
Sunday: 11AM – 4PM
Google Reviews Score
4.7/5 (82 reviews)
Yelp Reviews Score
5/5 (107 reviews)
4.5/5 (189 reviews)
Scope of Services
Proficiently skilled from the most basic of maintenance to more complicated repairs
Has a very good selection of repair services for both hardware and software
Very knowledgeable in both Apple and Windows operating systems
Provides efficient services at reasonable price quotes
Sometimes has limited on-site availability due to an influx of other requests
World Tech Force is one of the most popular places to go for computer repairs in Dallas, and people love its quick turnaround times.
Its technicians seem to have laser-scanning vision with how quickly they can diagnose a computer’s issues. This is, of course, if you explain what’s been going on with your unit in detail beforehand.
Regardless, they’ve got an impressive scope of knowledge when it comes to anything with a screen and a keyboard.
From the most basic of maintenance to more complicated repairs, you can count on their proficient skills to deliver services when you need them.
As some of the best technicians around Dallas, they’re naturally capable of tinkering properly with both hardware and software. It’s an all-around package of knowledge that only shops of the same caliber as World Tech Force can maximize to the fullest.
Whether your computer has an Apple or a Windows logo on it, it doesn’t really matter that much to World Tech Force’s team. It’s equally great at servicing both, so there should be no brand favoritism going on behind the scenes.
To add to its great service, the price quotes that World Tech Force gives are quite reasonable. This is especially good news for those just paying out of pocket for repair jobs.
Now, a downside to its stellar service is that the shop is, after all, quite popular. Naturally, this means that it receives an influx of requests from other customers on average.
With that, be prepared for potential delays in communication and updates.
2. PC ICU
Overview of Services: Computer Repair, Motherboard Replacements, Damaged LCD Screens, Hard Drive Failures, Virus Removal, Internet Problems, Dedicated Backups, Data Recovery, etc.
Address: 4727 Frankford Rd, Dallas, TX 75287, United States
Contact Details: +1 972-733-4411
Operating Hours: Monday – Friday: 8:30AM – 6PM
Saturday: 10AM – 2PM
Google Reviews Score
4.5/5 (99 reviews)
Yelp Reviews Score
4.5/5 (43 reviews)
4.5/5 (142 reviews)
Scope of Services
Significantly vast knowledge of anything computer or IT-related
Caters to both personal computer owners and businesses with repair needs
Has decades of experience with the standards of the IT Industry
Current technicians are adept at working with custom PC setups
Was not upfront about its diagnoses and price quotes in the past
A bit more pricey compared to other shops
As its name suggests, PC ICU is the go-to place when your computer or laptop needs intensive care after suddenly passing out in the middle of your work.
PC ICU’s team has been around for a while, and it has successfully earned the trust of hundreds of Dallas residents and even businesses around. Going by this alone, it’s definitely a shop that’s worth entrusting your PC’s life to.
Though the technicians are obviously not doctors, they do work in a way that’s somewhat similar to those in actual ICUs. Quick and precise, but doesn’t cut any corners.
It’s something that we frankly weren’t expecting to compare to an actual medical emergency situation.
Of course, depending on the severity of the damage, it can still take a few days for the technicians to finish their repairs.
Nonetheless, they’ve got decades of experience in all things computer or IT-related, so we think they’re more than competent to handle almost any situation.
This also includes situations with custom PC setups, where a lot of extra variables are added on top of the already complex build of a decent factory setup. It seems to be no sweat of a job, at least for its current team of technicians.
In the past, some of PC ICU’s people have not been upfront about their diagnoses and price quotes. This is definitely a questionable business practice, especially if it were to happen again today.
We think it’s really crucial for the shop to maintain honesty about all of its repair procedures, considering that its quotes are a bit more pricey compared to other shops.
3. PC Werks
Overview of Services: Laptop Repair, Computer Repair, Networking Planning, Installation, and Maintenance; Data Backup, Verification and Recovery, Application Installation, Virus Removal, Remote Service, On-Site Service, In-House Service, etc.
Address: 10660 Plano Rd Suite 122, Dallas, TX 75238, United States
Contact Details: +1 214-658-8352
Operating Hours: Monday – Friday: 9AM – 5PM
Saturday – Sunday: CLOSED
Google Reviews Score
4.8/5 (58 reviews)
Yelp Reviews Score
5/5 (18 reviews)
4/5 (76 reviews)
Scope of Services
Over 20 years of providing computer solutions in its service record
Flexible at working according to every PC or laptop’s specifications
Also offers both new and used computer hardware for sale
Very professional and takes full responsibility when mistakes are made
Gave incorrect and potentially costly diagnoses in the past
Lacked a bit of availability in the past
PC Werks has been in business for over 20 years, providing solutions to even the most confusing of computer problems.
To this day, even amid the pandemic, it has managed to find ways to maintain the same quality of service for both its in-house and on-site services.
We think adaptability is an important thing, especially when providing services that rely heavily on technology.
PC Werks has been one of those computer repair shops that maintained its credibility and kept up with the times in terms of its services.
This may not necessarily affect its service quality, but we just can’t help but notice that its website seems to be the only thing that has not kept up with the times.
It still looks a little bit early 2000s-ish. It’s not quite what we expected for a repair shop that’s still around in 2022.
Going back to its repair services, PC Werks is very flexible at working according to every PC or laptop’s specifications. We think this is excellent attention to detail, as every computer or laptop can behave differently depending on the parts that they have.
With that said, PC Werks’ technicians look very much prepared for anything as they even have a whole inventory of new and used computer hardware for sale.
It’s quite a logical option to have even for a repair shop, in our opinion. Some people may prefer to buy parts from the shop and tinker with their broken gadgets themselves.
It’s certainly an option that every repair shop should have, as sometimes, even the pros have lapses in judgment.
In PC Werks’ case, some of its technicians have incorrectly diagnosed damages in the past, which could’ve potentially led to costly and unnecessary expenses. This is why it’s important, even in the tech world, to get second opinions (preferably for free).
But thankfully, PC Werks’ technicians are very professional and take full responsibility whenever they make mistakes. It’s something we don’t see enough of nowadays.
4. Mr. Computer | On-Site Experts
Overview of Services: Computer Repairs, PC and Mac(Apple) Support, New Setups, Data Migration, Computer Networking, Structured Cabling, Servers, Security, etc.
Highly knowledgeable about the intricacies of each hardware or software
Works very professionally with companies that have computer issues
Versatile in solving technical problems for all sorts of computer and laptop models
Openly discusses all possible ways to approach issues efficiently
May have limited or delayed availability going to DFW areas in the south
Doesn’t fix or replace physically damaged screens
When it comes to computer repair experts that make effort to actually meet people where they’re at, Mr. Computer definitely takes the cake.
It has built quite an impressive reputation within the Dallas and Collin county areas due to its balance of expertise and customer service.
Repair shops that manage to achieve this balance while traveling all over the place are quite few and far between. This is why it’s especially impressive for Mr. Computer to have this sort of business approach, and it definitely works well in its favor.
It also works in the customer’s favor, of course. Its on-site services eliminate the hassle of traveling to the shop, which takes time and effort.
After giving its technicians the rundown of what went wrong, you can simply kick back and watch them work their magic. Whether it’s hardware or software-related, they’re highly knowledgeable about all the intricacies that make things work the way that they’re supposed to.
This level of expertise even extends to when it serves companies. So if you have a business that’s been having computer-related issues lately, hiring Mr. Computer can definitely be a wise investment to make.
Its team openly discusses all possible ways to approach any issue efficiently, which is why we think they work quite well in keeping a company’s IT management running well.
One specific downside of Mr. Computer’s services is that it doesn’t fix or replace physically damaged screens, which is quite a surprise for us. While we don’t know the reason behind this, we nevertheless appreciate this kind of transparency in its services.
Another possible downside is that some DFW areas in the south may experience limited or delayed availability of its services.
Given that Mr. Computer is more focused on the Dallas and Collin county areas, after all, it’s a bit of a mystery if it would even take jobs outside of those areas.
5. Well Connected Life
Overview of Services: Apple/Macs Services, Personal Computer Repair, Laptop Repair, Hard Drive Repair, Cloud Services, Data Recovery Services, Hardware and Software Services, Custom Computer Services, etc.
Has one of the most knowledgeable and diligent Apple and Mac specialists in Dallas
Very elaborate but polite about its repair procedures towards each customer
Goes the extra mile to ensure weak points are identified for future-proofing
Has competitive price quotes despite being a smaller business
Only solely operated, which could significantly affect availability
Seems to be less focused on Windows PCs
If some people think that smaller computer repair businesses aren’t worth considering, then Well Connected Life is here to prove them wrong.
With its brilliant level of expertise in the world of tech, you’d be surprised how it can perform this well while being solely operated.
The man behind the one-man band is none other than Chris Leeds, and we think he’s quite the eloquent individual when it comes to all things techy.
He also seems to be one of the most knowledgeable and diligent Apple and Mac specialists there is in the entirety of Dallas.
Chris knows every nut and bolt when it comes to Macs, so we think you should definitely consider bringing yours to experience his wizardry.
Seeing that he’s actually Apple-certified himself, it’s no surprise that he’s the go-to guy for a lot of Apple and Mac owners in his area.
Though we would like to see a bit more on how he handles Windows PCs, his overall computer expertise is still something that’s tough to match.
We also love how elaborate he is when explaining the repair procedure to his customers while still maintaining the politeness that he’s known for.
We see him as an impressive fountain of technical knowledge. One that sees every unit’s set of weak points from all angles in order to future-proof it properly.
With that, he definitely gives Well Connected Life a more personal feel while maintaining top-notch service.
Since he is a sole proprietor, this naturally means that he can easily have his hands full at any time.
This can significantly affect his availability, especially considering that he only does appointments. So definitely no walk-ins for him.
FAQs about Computer Repair Shops
Should I be giving my password before sending my device for repairs?
This can be on a case-to-case basis, but you should avoid giving the login password for your computer or laptop when accessing the desktop isn’t even required.
For repairs that are solely performed to address your device not turning on, booting it up until the login screen will suffice.
For more in-depth repairs that require access to the desktop, you can log out of all your private accounts beforehand and create a guest account instead.
Should I make a backup of my files?
It’s definitely good practice to make a backup of all your files in your hard drives or whatever storage unit before sending your computer to the technicians.
This is especially necessary when the repairs require formatting your whole computer in order to have a clean slate to work with.
And even if you plan on instructing them to specifically not touch some areas, we’ve heard of horror stories from some people that still lost their files due to miscommunication.
So unless you plan on adding to those horror stories, it’s definitely better to be safe than sorry.
Can the repair shops still salvage my laptop damaged by water?
It’s definitely possible. But it’ll also depend on the amount of water that you spilled, how much time has passed, and even the overall skill level of the technician.
Also, absolutely turn off the laptop immediately and don’t even attempt to turn it on again when it happens. This will increase the repair shop’s chances of salvaging it, as you’ll be cutting off power before the water gets the chance to fry its internal circuitry to a crisp.
Is it better to go to a repair shop than my laptop brand’s authorized service center?
It will depend on what part needs fixing and even the nature of the damage itself.
If the damaged part in question is still within the bounds of your laptop’s warranty, then it’s definitely best to take advantage of that and go directly to its authorized service center.
Otherwise, a well-known and trusted repair shop that caters to all brands is your next best bet.