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Top 5 Window Repair Services in Dallas

Top 5 Window Repair Services in Dallas

How We Picked:

Service Quality: First off, we’re looking at the quality of the services. Not only should the repairs be highly-effective, but the work should also be efficient.
Cost: The price of the repair services these companies offer should be reasonable.
Customer Service: Customer service should also be top-notch. This includes booking appointments, professionalism of the staff, and more.
Selection and Customization: We’re also looking at the selection of windows the companies offer. Some windows may be beyond repair, so having the option to choose new ones is a plus.
Credibility: Lastly, the company should be well-known and credible.

1. Thermal Windows

Thermal Windows' Homepage

Services: Window repair, manufacturer, and replacement

Address: 8808 Empress Row, Dallas, TX 75247

Website: https://www.thermalwindowsdfw.com/

Contact Number: +1 214-630-5885

Operating Hours: Monday to Friday – 8AM to 5PM, Saturday – 9AM to 1PM

Yelp reviews score4/5
Facebook reviews score4.4/5
Google Reviews score4.6/5
Total reviews4.4/5
Score Consistency4.5/5
Service Quality4.75/5
Cost (A higher score means better value)4.5/5
Customer Service4.75/5
Selection and Customization4.75/5
Credibility4.25/5

Pros

  • Excellent service quality
  • Reasonable prices
  • Great customer service
  • Versatile services

Cons

  • Not well-known 

Thermal Windows offers one of the finest window repair services in Dallas. This company, while still relatively unknown, is gaining prominence thanks to its remarkably effective and inexpensive service.

The first thing that caught our eyes when evaluating the company was its repair service. Thermal Windows has an extensive and impressive portfolio that showcases all the repairs it has done throughout the years, including before and after photos.

Not only were the repairs impressive, but we also noticed the company’s versatility as far as repairs go. Some windows had to have the frame replaced, and Thermal Windows just so happened to have a variety of unique ones to choose from.

We also had the privilege to talk to a handful of former customers to get a gauge of the overall service of the company. All of them gave props to the customer service, mentioning how easy it was to book appointments and make calls.

Lastly, we were blown away by the price point. In fact, Thermal Windows’ starting rate is lower by at least 10% compared to other competitors!

The only downside we noticed about the company is how relatively unknown it is. And we could argue it’s not a big deal, especially if you consider the fact that it gets the job done.

2. KJ&M Glass Works

KJ&M Glass Works' Homepage

Services: Windows, glass, showers, screens

Address: 4583 Bonanza Ln, Dallas, TX 75211

Website: https://dfwwindowrepairservice.com

Contact Number: +1 214-994-2580

Thumbtack reviews score4.9/5
Facebook reviews score5/5
Google Reviews score4.8/5
Total reviews4.9/5
Score Consistency4.75/5
Service Quality5/5
Cost (A higher score means better value)4.5/5
Customer Service4.25/5
Selection and Customization4.75/5
Credibility4.75/5

Pros

  • High-quality services
  • Reasonable prices
  • Versatile service
  • Credible and well-known

Cons

  • Poor customer service
  • Unresponsive

As far as quality goes, no one does window repair better than KJ&M Glass Works. Located in Dallas, this company has established itself as one of the premier providers of anything glass and window-related.

Its rise to prominence wasn’t a fluke, as KJ&M relied on its superb quality of service to help bolster its brand. We personally like how smooth and seamless the windows looked after the company does its work.

Another thing that stood out was the efficiency of the staff. Repairs aren’t easy, yet they manage to get the job done within a day or two.

The professionalism and excellence displayed by the staff are one of the many reasons why the company is as credible as it is. Reliability is often overlooked when it comes to factors for growth, and it’s hard to find a company as reliable as KJ&M.

We’ve harped on the excellence of the company’s repairs, but equally as impressive are its prices. While it may not be as cheap as some, the overall value you’re getting in return is top-notch and we couldn’t praise it enough!

One glaring weakness the company has, however, is its poor customer service. KJ&M has the tendency to be quite unresponsive to its customers, and there were even cases where it flat-out no-showed the day of the appointment.

3. Mister Glass

Mister Glass' Homepage

Services: Automotive, residential, and commercial glass

Address: 13342 Floyd Cir, Dallas, TX 75243

Website: https://misterglassinc.com

Contact Number: +1 972-838-1707

Operating Hours: Monday to Friday – 8AM to 5PM, Saturday – 8AM to 12PM

Yelp reviews score4.5/5
Facebook reviews score4.7/5
Google Reviews score4.8/5
Total reviews4.65/5
Score Consistency4.75/5
Service Quality4.75/5
Cost (A higher score means better value)5/5
Customer Service4.25/5
Selection and Customization4.5/5
Credibility4.5/5

Pros

  • Excellent service quality
  • Inexpensive rates
  • Wide selection of services
  • Credible and well-known

Cons

  • Hard to book appointments
  • Tendency to flake appointments

Mister Glass is one of the best window repair companies in Dallas. Throughout a couple of years, this company’s window repair service is already considered one of the finest around.

There are numerous factors as to how Mister Glass’ repair service gained fame, but none are bigger than the repair quality. 

Most of the customers we talked to were satisfied with how their repairs turned out, citing the staff as the main reason for the outcome.

Of course, we had to check out the process ourselves. We had the privilege to see firsthand a chunk of the repair process, and what stood out to us was the efficiency with which the staff worked.

When we asked them how they were able to work in such unison, they all mentioned their experience and familiarity with one another. We’re also giving props to the professionalism of the staff, as they were accommodating to us.

Lastly, we’d like to commend the starting price of Mister Glass’ repair service. The rate is affordable and reasonable, and the company is transparent with the pricing, so you know exactly where your money’s going.

If the company could improve on something, it’s the unresponsive customer service. Mister Glass tends to not respond to bookings, and there are reports that the staff no-showed the day of the appointment due to miscommunication.

4. Glass Doctor of Dallas Metroplex

Glass Doctor of Dallas Metroplex's Homepage

Services: Home, auto, and business glasses

Address: 2001 Midway Rd #121, Carrollton, TX 75006

Website: https://glassdoctor.com/dallas

Contact Number: +1 972-271-6800

Operating Hours: Monday to Thursday – 8AM to 5:30PM, Friday – 8AM to 5PM, Saturday – 8AM to 4PM

Yelp reviews score2.5/5
Facebook reviews score4.1/5
Google Reviews score4.7/5
Total reviews4/5
Score Consistency4/5
Service Quality5/5
Cost (A higher score means better value)4/5
Customer Service4.75/5
Selection and Customization4.75/5
Credibility5/5

Pros

  • High-quality services
  • Excellent customer service
  • Versatile services
  • Credible and well-known

Cons

  • Expensive

One of the most well-known window repair companies in the city, Glass Doctor of Dallas Metroplex provides quality services on top of excellent customer service.

The company’s positive reputation is, in large part, thanks to its top-notch service quality. We could ramble on about its window repairs, but one factor that separates Glass Doctor is the professionalism and excellence of its staff.

Most have over ten years’ worth of experience under their belts. This experience manifests itself in the quality of their work, as the staff is saddled with the necessary skills and knowledge to finish repairs at a rapid pace.

One customer even mentioned the repair they had asked for was finished in a couple of hours. Not only that, but the staff provided alternative glasses and frames to choose from, just in case the customer wanted to spruce up their newly-repaired window.

We’re also huge fans of the customer service itself. The agents and staff that coordinated with us had all the answers to our queries, and we had no problem finding dates for potential appointments.

Of course, the quality of service and the excellence shown by the staff come at a price. The base rate here is relatively more expensive than other window repair companies.

Overall, we couldn’t recommend Glass Doctor enough!

5. Lone Star Glass and Aluminum

Lone Star Glass and Aluminum's Homepage

Services: Commercial and storefront doors, windows

Address: 6526 Maryibel Cir, Dallas, TX 75237

Website: https://lonestarglassandaluminum.com/

Contact Number: +1 972-748-9481

Operating Hours: Open 24 hours

Yelp reviews score4/5
Google Reviews score4.5/5
Total reviews4.25/5
Score Consistency4.5/5
Service Quality5/5
Cost A higher score means better value)4.75/5
Customer Service4.25/5
Selection and Customization4.5/5
Credibility4.75/5

Pros

  • High-quality services
  • Reasonable and inexpensive
  • Varied services
  • Credible company

Cons

  • Hard to get quotes
  • Hard to book appointments

Lone Star Glass and Aluminum is one of the most well-known window repair companies in Dallas. Its rise to prominence is due to the company’s excellent quality of service and its eagerness to provide only the finest repairs.

Its repair service alone is praise-worthy. The consensus amongst the former customers we talked to is that Lone Star’s repairs feel closer to replacements due to the excellent job it does mending damages.

Of course, something as meticulous as window and glass repair will naturally consume hours. However, the company does an excellent job of setting deadlines and following through.

While they won’t admit it, the staff’s experience and knowledge play a big part when it comes to working efficiently. The combined professionalism and experience are what make their repairs better than most.

We’re also giving props to the base rates of the company’s services. The inexpensive rate and quality of service mean you’re getting more value out of the price you pay.

However, there are some wrinkles in Lone Star’s services it could easily iron out. One of which is the innate difficulty of getting quotes online or through calls.

Not only that, but it’s tricky booking appointments as well. Some even had to wait a week or two before they got their windows fixed.

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